| Around 9 out of 10 patients give positive feedback about NHS services when completing the FFT | You can ask a member of staff how this information is used |
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| Select the provider you want to look up | The responses to the FFT question will be used to create an overall score that will be published on the NHS website |
Do you have to respond to the question? The posters can be downloaded free of charge as part of the promotional resources available.
| If you wish to give feedback for a hospital service, contact the Patient and Public Involvement PPI team or the team at your hospital | |
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| Looking up results on the NHS website Some service providers have FFT scores on their profile pages | Service providers will collect the results and analyse them to see if any action is needed |
Information about what could have been better is used to continuously improve services.
13| Find out more about the on the NHS England website | Here you can see percentage scores, which show how many people would recommend the service |
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| Service providers are also encouraged to inform patients about the comments and suggestions they've received, and include the actions they're planning to take in response | Your answer will not be traced back to you, and your details will not be passed on to anyone |
You'll have the opportunity to explain your score by adding comments, and you may also be asked some follow-up questions.
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