| Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item | Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right |
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| Please get in touch if you have questions or concerns about your specific item | Souq Helal Refund Policy We have a 14-day return policy, which means you have 14 days after receiving your item to request a return |
Items sent back to us without first requesting a return will not be accepted.
| Items sent back to us without first requesting a return will not be accepted | We also do not accept returns for hazardous materials, flammable liquids, or gases |
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| To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging | You can always contact us for any return question at |
Please remember it can take some time for your bank or credit card company to process and post the refund too.
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