20- Lennart Sandholm, Op cit, P | , Upper : Prentice Hall: Saddle River , 1999 ,P |
---|---|
,Total Quality Management ,2nd ed |
9- Stephen Harrision, Total Quality Management, Public Administration Quarterly, Vol 16 No.
3, Upper Saddle River : Prentice — Hall , 1999 ,p | ,Total Quality Management ,2nd ed |
---|---|
,Total Quality Management ,2nd ed | 11- Lennart Sandholm, Total Quality Management, Sweden: Student litterature, Lund, 2000 , PP |