We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat | |
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This allows me to control agent bandwidth, in terms of the number of chats | Of course, the first response time has improved |
So has the handling time for chats.
We have been collaborating with Verloop | io to drive this mission and have come a long way |
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I have more data for everything customer related, so that helps us a lot |
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