International Journal of Quality and Reliability Management Vol 19, No Even without certification, companies should utilize the ISO 9000 model as a benchmark to assess the adequacy of its quality programs
ISO International Organization for Standardization• 2, which is responsible for developing ISO 9000 standards Bamford, Robert; Deibler, William 2003

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"When does ISO 9000 Quality Assurance standard lead to performance improvement? Is certification itself important to the marketing plans of the company? " Academy of Management Review
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" Jim Wade, ISO Management Systems — May-June 2002• If not, do not rush to certification
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Chapter one of "The Case Against ISO 9000", 2nd ed
", IEEE Transactions on Engineering Management, 51 3 , 352—363 ISO's Technical Committee 176 on Quality Management and Quality Assurance• Basic info on ISO 9000 development•
ISO 9001: 2000 for Software and Systems Providers: An Engineering Approach 1st ed

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Quality Magazine April 1, 2005.

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